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Frequently Asked Questions
LEARN MORE ABOUT OUR PRODUCTS
Are there any ingredients that you stay away from in your products?
Yes! All of our products are paraben-free, free from harmful sulfates, phthalates-free, mineral-oil free, PETA-Certified cruelty free and vegan! We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.
We’re also passionate about what we don’t include. No Formaldehyde, No Sulphates, No Phthalates, No Parabens, No Mineral oil, No Benzophenone, No Cocoamide DEA, No Polyethylene, No Triclosan, No Methylisothiazolinone (MIT), No Cyclodimethicone (D5), No Animal derivatives, No Polyhexamethylene biguanide (PHMB).
Are your products gluten- free?
Yes, all our products are gluten-free.
Does the COVERin10™ 10-Minute Permanent Hair Color contain ammonia?
Our hair color contains low levels of ammonia to strike the perfect balance between effective color performance and a more comfortable coloring experience. Ammonia helps open the hair cuticle so the color can penetrate and last longer.
By using a low-ammonia formula, we’re able to deliver vibrant, long-lasting color while being gentler on your hair and scalp and minimizing harsh smells. It's color that works hard—without being harsh.
Does the COVERin10™ 10-Minute Permanent Hair Color contain formaldehyde?
None of our hair coloring products contain formaldehyde.
Are Glowtone™ products tested on animals?
None of our products are tested on animals.
Can Glowtone™ packaging be recycled?
All Glowtone™ bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go.
How can I make sure my products are authentic?
To guarantee the authenticity of your products, we recommend purchasing directly from our website.
THE BASICS
How can I contact Glowtone™?
You can contact us at support@glowtonehair.com
What if there’s a missing product in my order?
Please contact us at support@glowtonehair.com with your order details and the missing product(s), and we’ll be happy to assist you in resolving the issue.
Received a damaged product?
If you received a damaged package or product, please contact us at support@glowtonehair.comwith your order details and we’ll be happy to assist you in resolving the issue.
Where can I buy Glowtone™?
You can purchase Glowtone™ products directly from our website.
Can I use multiple discount codes on a single order?
Our website allows the use of one discount code per order; multiple discounts cannot be combined.
Who can I contact about partnerships or sponsorship with Glowtone™?
For any collaboration inquiries, please email support@glowtonehair.comand we’ll forward your request to the proper department.For any collaboration inquiries, please email support@glowtonehair.com and we’llforward your request to the proper department.
SHIPPING
Where does Glowtone™ ship?
We ship anywhere within the United States via FedEx Standard Ground. Please note that additional charges apply for orders shipped to Alaska and Hawaii, and that we are unable to deliver to PO Boxes. At this time, we do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories. Shipping to Canada and international destinations is also not available. For any questions or further assistance, feel free to reach out to our Client Care team at support@glowtonehair.com.
What are your shipping costs?
We are happy to offer free shipping on all orders over $30. Shipping on orders less than $28 is a flat fee of $8.Shipping to Alaska and Hawaii is a flat rate of $35.
When will my order ship?
Please allow 1-2 business days for order processing and 5-10 business days for delivery. You will receive an email notification once your order has shipped.
My package said it was delivered, but I can’t find it.
Contact our Client Care Team with your order details at support@glowtonehair.com and we will be happy to assist you.
Help, my address is wrong on my order!
If the address on your order is incorrect, please email support@glowtonehair.comwith the correct shipping address as soon as possible. While we will make every effort to update the package before it ships, please note that this is not guaranteed.
BILLING
When will my card get charged?
Your payment will be processed once the order has been fulfilled. Orders typically take 1-2 business days to be processed.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Shop Pay, Amazon Pay and Google Pay.
If you are having issues with your method of payment, please ensure your billing information is correct and for further assistance you can contact support@glowtonehair.com.
RETURNS AND CANCELLING ORDERS
Can I add or remove a product to my order after I already checked out?
Once an order is placed, we are unable to add, remove or change an item in the order.
What is your return policy?
We’re happy to provide a customer-friendly return policy. If you’re not fully satisfied with a product purchased directly from our website, please reach out to our Client Care Team at support@glowtonehair.comwithin 30 days of your purchase.
How do I return products from orders not made directly through the Glowtone™ website?
If you purchase the product through a different retailer, all returns are based on the individual return policy of the place of purchase. Unfortunately, we are unable to process returns, refunds or exchanges for products not purchased directly from our website.
How do I cancel my order?
To cancel your order contact support@glowtonehair.com with your order number, and we will validate if your order is eligible for cancellation.
PROMOTIONS AND SALES
Can I receive an additional discount on custom/value kits?
Custom and value kits are already specially priced, so additional discounts do not apply. For any further questions, please refer to our Client Care Team at support@glowtonehair.com.
SUSTAINABILITY
Can Glowtone™ packaging be recycled?
All Glowtone™ bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go.
Is Glowtone™ Products Peta-Certified?
Yes! We are Peta-Certified Vegan and Cruelty Free.
OTHER
Still have a question?
If you didn’t find the answer you were looking for, feel free to reach out to our friendly Client Care Team at support@glowtonehair.com— we're happy to help!